CHANGES AND/OR RETURNS

Can I change my articles?

The first change of size or model is free. From the second exchange will be charged 8 € for shipping costs.

In case of error in the selection of the color of a model on the part of the client, the client shall bear the costs of the change of color,who are 8 €.

In the case of simple reference, without change. Be paid the amount to the client, but deducted 8 € po of postage.

What is the process for applying for a refund of the amount?

In case you want to make a return, you must contact Zapatodirecto via phone or WhatsApp on the 605 490 000 and we will proceed to the processing of the return.

How will I receive the refund amount?

After verifying that the item has been returned and is in perfect condition, we will proceed to refund the amount of the same same manner in which the purchase was made.

Shipping charges for “Return order”

PROCESS OF CHANGE OF SIZE OR REFUND SIMPLE (WITHIN 15 DAYS).


The customer will be in contact with zapatodirecto.com by phone or WhatsApp in the 605 490 000 or by mail at info@zapatodirecto.com and send a messenger to your home.
The product should arrive in perfect condition, with ITS BOX, without breaks. You must protect the box with a bag.
As soon as we get the merchandise, we will review it and proceed to make the change or refund the amount of the same way the customer made the payment.
If it is return simple, you will deduct the cost of the return ( 8 €)
NOTICE: the return whose products do not arrive in perfect condition and in its original cardboard box protected, will not be reimbursed.


IN CASE OF SPECIAL PROMOTIONS.


- In case of use of coupons equal to or below 10%, the conditions of shipment and return shall be the same as in a purchase without a discount.
-In case of use of coupons equal to or greater than 20%, the size change will have a cost of 8 euros extra. And in the case of a return simple, you will be charged € 8 in the refund of the amount
-In case of Special Promotions with ratings flat in a brand, the size change will have a cost of 8 euros and in case of refund will be deducted € 8 for returned product in the return of the amount.

PACKS SAVINGS

In the packs, SAVINGS, change of size or model has a cost of 8€.

In case of return of the packs, you will pay the amount but you will be charged€ 8 for management.

Conditions to proceed to the return of the product

Shoe shops Online SL. will not accept changes or returns of products damaged or used or without their original packaging.

THE BOXES MUST ALWAYS BE PROTECTED BY A BAG. WE WILL NOT ACCEPT DAMAGED BOXES OR WHERE THE SEAL HAS BEEN PLACED DIRECTLY ON THE SAME BOX